International Hotel and Resort Giant Unifies Multi-Channel Guest Communication with CRM and Boosts Booking Efficiency

A leading multi-national hospitality company was looking to optimize communication throughout the guest journey. Management knew that the latest software and cloud technology could turn cumbersome manual work into profitable workflows. By teaming up with NextGuest CRM, the hotel company was able to automate and personalize email communications across all booking channels while leveraging a single, yet flexible design.